IVRS & Conference
IVRS ( Interactive Voice Response )
Interactive Voice Response or IVR, is an Automated Telephone System that combines Pre-Recorded Messages or Text-to-Speech Technology with a Dual-Tone Multi-Frequency (DTMF) Interface to Engage Callers, allowing them to provide and access Information without a live Agent.
IVR (interactive voice response) is a Technology that allows a computer to interact with Humans through the use of voice and DTMF (Dual Tone Multi Frequency ) tones input via a keypad. IVRS are used in Telecommunications to let customers interact with a company’s host system through a Telephone Keypad or via Speech Recognition, After which the IVR dialogue allows customers to inquire about the services the company offers. In order to provide further guidance on How to Proceed, IVR systems can respond with Prerecorded or Dynamically Generated Audio. Because IVR systems have a higher level of Intelligence than Predictive Dialer Systems, they can handle high call volumes and be used for Outbound Calls as Well. You can use IVR systems to make Mobile Purchases, make Payments and get services via Your Bank, Place Retail Orders, get Utility Information and Find out Weather Information. A common Misconception refers to an automated attendant as an IVR. The purpose of an IVR is to take input and process it, while the purpose of an automated attendant is to route calls. The IVRS interacts with the user through the phone’s keypad (DTMF). IVR system can be configured in a way where it can fetch responses depending upon the user’s input on their phone’s keypad.
An example of how an IVR system can simplify your day-to-day tasks can be found in the above graphic
You can configure your IVR System in such a way that after working hours, Either your calls will go to Voice Mail, where Callers can Leave a Message or they can opt for a Call Back. It is also very easy to Integrate with third-party Software. Data can be Retrieved from any Software based on the Caller’s Number or the Unique Identification Code Entered by the User.
Small Businesses in India can benefit from Sophisticated IVR services at a fraction of the cost. It is possible to build call flows and Handle Multiple Calls with Unlimited Scalability. It is possible to manage the calls flow through our API or Integrate with Third Party Software and CRM Systems. The IVRS API allows you to connect the calls with any Social Media Platform, CRM(Customer Relationship Management), ERP (Enterprise Resource Planning) or HRMS (Human Resource Management System).
Call Recordings
You can Record all your Incoming Calls on the Toll-Free IVR for Future Reference. You can Download Recordings from the Panel or through the API.
Real-Time Logs
The Real-Time Call Logs and Usage Statistics of IVR numbers provide you with the Actual Usage Matrix. Analyze the number of Missed Calls and the number of calls that were Left in the Middle.
Call Analytics
You can get Accurate Analytics on your team and the callers using Advanced Business Intelligence (BI) on your Toll Free IVR Number. Based on these Analytics, you can Judge the performance of your Team.
Advance Call Forwarding
The Advance Call Forwarding Feature on Toll Free IVR numbers allows multiple agents to receive calls in Different ways, such as in Parallel, Straight and Cyclic.
Multi-User Panel
With separate logins for each user, you can forward your Incoming calls on a Toll Free IVR number to Multiple users.
Unlimited Level IVR
IVRs can be created on the fly using Toll Free IVR numbers. The Unlimited Depth IVR flow allows you to create IVRs that are Integrated with your CRM System.