Call-Management Solutions

Mobile App Call Management Solution

The Tele-calling and field sales teams will be able to work seamlessly on the same platform with this solution. You can manage your contacts and calls on-the-go from your smartphone. With its sophisticated lead management system, it leverages the power of technology. This results in increased productivity and efficiency for your organization. 

Data Optimization

  • Eliminates the need for physical excel sheets by automating the dialing process with Pride Web Technologies.
  • This tool gives you the opportunity to intelligently recycle the data of customers that have not been reached for a variety of reasons. 
  • In order to optimize the efforts to connect with prospective customers, the data is recycled multiple times to ensure that it is reused as often as possible.
  • By offering more opportunities for lead generation and closings, improves your return on investment from your data in terms of ROI.
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Inbuilt Auto Dialer

With the inbuilt Auto Dialer, you are able to save Time when compared to Manual Dialing and You are able to Save Money as well. The Excel sheets are used to upload the Data to the Server. There is an Auto-Dialer that is Located in Every Agent's Station. It picks up Each Agent's Phone Number Automatically and Connects them to the Call Once they Click the Button to Initiate the Call. Consequently, this also Leads to a Reduction in Time and an Increase in Productivity.

Call Analytics

With the help of call Analytics, the Hierarchy can take Real-Time decisions by Accessing the Information entered by the Agents as well as the Recorded Calls in Real Time. Management is able to make an Action plan in Real-Time after seeing a Detailed View of all Calls Dialed, Received, Missed and follow-ups on a Single Dashboard.

Call from Mobile Number

According to General Observations, a Mobile Number will generally be able to Accept a call much more Quickly than a Landline Number. This Increases the amount of connections that an Organization has with its Customers.

Automated Reconnect

In order to Reduce the Time Required for the Agent to Connect to the Clients Who Have Not Answered the Initial Call, The System Provides for Automatic Reconnection. As a result, it Ensures Maximum Efforts will be made in order to Increase the Contact Ratio of the Team in Charge of Taking Calls.

Automated Priority Missed Call-Call Back

A Recording of all Missed Calls is Maintained and Intelligently Assigned to the appropriate Agents for follow-up. As a result of priority Callbacks, we will avoid missing out on any of our Clients and Create a sense of Trust between us and them.

Blocking Personal Calls

By Blocking Personal Calls, The Company is able to save a Considerable amount of Money. There is an increase in the Productivity Per Agent which Leads to an Increase in the Floor Productivity as Well.

Call Recording

A Recording of Every Call will be made and kept on the Server for Future Reference. It helps to Enhance the Quality of the Call. This Mindset will Enhance the Agent's ability to talk with Prospects, Leads or Customers from a Positive Alert Point of View. Additionally, it allows the Agent to Receive Mentoring in Order to Improve their Quality of Work. Thus, the Effectiveness of the Agent's Performance increases and the Revenues Generated Per Agent increase by atleast 10 percent.

Handy Call Scheduling and Reminders

Mobile call center Applications make it easy for you to Schedule Callbacks with your Clients at a Specific Time and Set a Reminder for your Clients' follow-ups on their Phones. This Ensures that you don't miss out on any Leads. Agents are able to get back to Clients at the Scheduled Time as a result of Automated Reminder Pop-ups that allow them to do so on time.

Tracking Idle Time

The average Idle Time of the Agents can be Transparently tracked and Eliminated, Resulting in an increase in Productivity of More than 10%.